10792

10792 v3 'Write formal personal correspondence'

Level 1 Credits 3

People credited with this unit standard are able to write formal personal correspondence by traditional post (a letter) and by electronic mail (e-mail).

Special Notes

1 Formal personal correspondence: • is written for personal purposes, and not on behalf of an organisation • may include but is not limited to that written to – government departments, local authorities, banks, insurance companies, businesses, shops, service providers, landlords or rental agents, education bodies, solicitors • may be about, but is not limited to – change of address, cancellation of service, forwarding payment, providing information requested, job or training application (perhaps accompanying a CV), complaint (service or product), request for service, product, or information.

2 At least three items of formal personal correspondence are required, including at least one e-mail and at least one letter.

3 The candidate’s writing competence should be assessed after they have been given the opportunity to edit and proof read their work.

Elements and performance criteria

Element 1

Write formal personal correspondence to be sent by traditional post (a letter).

Performance criteria

1.1 The letter is addressed to the intended recipient, and the purpose of the letter is stated at or near the beginning.

1.2 The information presented is accurate in detail, clear in meaning, relevant, and ordered in a sequence which fits the context.

1.3 Information is presented so that the content, vocabulary, and tone fit the context, subject matter, and audience.

1.4 Punctuation, spelling, and grammar errors do not appreciably affect the intended message.

1.5 A formal letter format is followed, and the form of address used fits the context and the relationship between writer and recipient.

Element 2

Write formal personal correspondence by e-mail.

Performance criteria

2.1 The message is addressed to the intended recipient, and the subject is clearly stated in the subject line.

2.2 The information presented is accurate in detail, clear in meaning, relevant, and ordered in a sequence which fits the context.

2.3 Information is presented so that the content, vocabulary, and tone fit the context, subject matter, and audience.

2.4 Punctuation, spelling, and grammar errors do not appreciably affect the intended message.

2.5 The form of address used fits the context and the relationship between writer and audience.

The full version of this standard is[| here.]