Letter+of+complaint



Joe Wong 57 Kowhai Ave Hamilton

July 13 2009

Trek and Trail Ltd. 2/145 Forster St Hamilton

Dear Mr Tindall,

I am writing to inform you of the unhappy experience I had when I took part in your 'A Taste of Barcelona' holiday from 3 - 11 July.

I took the holiday with my wife to celebrate our 10th wedding anniversary. My wife was so looking forward to it, but unfortunately she spent most of the holiday in tears.

My complaints fall into three main areas: the accommodation, the food and the transport. Firstly, the Siesta Hotel was not up to five-star standard. We had no balcony or sea view, as promised in the brochure. Also, we were woken up by the sound of drilling and hammering because the hotel was opposite a building site. There was no choice on the menu in the hotel and the food was mediocre. Finally, the transport was unreliable throughout the holiday, from our arrival (the limousine never arrived!) to our departure (the flight was delayed by two hours). As result of these problems we have suffered a great deal of stress.

I would like you to send me a full refund for the holiday. I have enjoyed dealing with your company in the past because of the helpful service and look forward to hearing from you.

Yours sincerely

//J.W.T. Wong//

Joe Wong